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Soft Skills Training And Personality Developing Courses
Module 1 : Customer Service Skills
Take Aways:
- Mindset to understand your Customer’s Effective Communication skills.
- Business Communication “Etiquettes & “Manners”
- Internal state & build inner resilience while dealing with customers.
- Effective Presentation skills, with Confidence.
- How to address the “Customer Needs!!
Module 2 : Goal Setting
Take Aways:
- Set realistic & achievable Goals.
- set your outcomes.
- How to overcome your limiting beliefs…
- Visualisation techniques to Complete your outcomes!!
Module 3 : Adaptability
Take Aways:
- How you can prepare yourself to face & Cope up with unplanned events
- What do you mean by adaptability.
- Ice brakers Games for adaptability.
Module 4 : Communication skills
Communication is a fundamental soft skills for any professionals along with technical Skills; Nowadays in a collaborative Environment Professionals interact with each other more than ever before. Mastering Communication skills will help you to present your ideas to clients, Colleagues & stakeholders, effectively our Thoughtfully designed module Contains….
Take Aways:
- keys of Patterns of communication
“Skills” to get your ideas across clients, stakeholders, peers. - what do you need to Communicate What is your goal.
- Who care the people.
- How do you organize ideas so that they are well understood by others
- What do you need to Communicate.
- What is your goal & role.
- Design your Communication as per the target audience.
Module 5 : Creativity Workshop
Take Aways:
- Mindset to understand your Customer’s Effective Communication skills.
- Business Communication “Etiquettes & “Manners”
- Internal state & build inner resilience while dealing with customers.
- Effective Presentation skills with Confidence.
- How to address the “Customer Needs!!
Module 6 : Giving & receiving feedback
Many times in professional work it is necessary to give feed back to subordinates Colleagues, bosses etc. While giving feedback there is lot of anger & blame; the same way people are criticized badly. So this module focus on how to give constructive feedback and how to receive feedback.
Take Aways:
- How to give feedbacks to colleagues
- How to do constructive criticism
- How to receive feedbacks from your customers..
- Empathy
- What do you mean by empathy?
- Importance of Empathy in Effective interperson relationship
Module 7 : Creative Visualization
One way to use creative Visualization in education is to help students imagine their
desired learning outcomes & the steps they need to take to achieve their goals
Take Aways:
- Reconceptualize problems
- Examining the Problem from different angle
- Having a different mindset
- Considering others PerspectivesConsidering others Perspectives
- How mood boosts Your Creativity
Module 8 : Emotional Resilience
In face of difficult times traumatic experiences &stressful circumstances its easy for one to break down & remain downtrodden. Emotional Resilience refers to the process Where one strive to cope up well with these changes & overcome challenges faced.
Take Aways:
- Building self acceptance.
- Personal stress management strategies.
- How to build Self-Esteem.
- Being Mindful & focused on Present.
- How to respond to stress That Won’t harm the self or others!!
Module 9 : Creative Thinking Mindset
How Can you become more & more Creative, as is the creativity is ability to go beyond traditional ideas, rules, pattern to create new methods original ideas & imaginative interpretations.
Take Aways:
“Skills & Mindset for innovative Thinking”
- Creativity
- Curiosity
- Flexibility
- Risk Taking
- Persistence
Module 10 : Innovative Thinking
Innovative thinking is a creative thought process used to generate ideas & solutions. Its a finding new methods to approach problems or procedures.
Take Aways:
Step-by-Step
- Challenge
- Ideas, creation.
- Action
How to Overcome Mental Challenges
- fixed Mindset
- Over-thinking.
- Unresourceful mental state
Module 11 : Active listening
Active listening is a skill involves going beyond simply hearing words that another person speaks but also understanding the meaning & intent behind them
Take Aways:
- How to listen to the customers request; This allows them to understand, discuss, or even question the desired solutions, making their work productive.
- How to use Active listening skills to accurately identify & address their customers needs.
Module 12 : Mindful Leadership
Many leaders feel they don’t have time to work on being mindful because their Workload is too big & they have too many demands to deliver on If they are willing to spend few minutes being mindful each day they Will be great leaders
Take Aways:
- How to Communicate with teammates mindfully.
- Art of listening to feedback from people in the team.
- Developing leadership skills Taking responsibility, motivating Engaging people aligning teams Work With the Company’s Goal.
Module 13 : Time Management
Time management is the process of organizing & planning to divide your time bet different activities & priorities. How participants will end up Working smarter, more done in lesser time even when time pressure is high. The highest achievers manage their time Well
Take Aways:
- How to develop the mindset of professionals
- How to prioritize your acts
- How can you focus on activities essential to achieve your goals.
- How can you overcome your distractions
Life is celebration & beautiful journey. It constantly & beautifully happens. We always want something different & resist whatever happening.
Address
- training.mindspaglobal@gmail.com
- +91 9325214189
- C2,704, Meghavarsha, Warje, Pune, 411058.